FAQs

We're here to help! If you can't find your question below, call 3e Encore Guest Services at 605-367-6000 during regular business hours to get an answer from one of our representatives.

What are the hours of operation?
We are open Monday - Saturday: 9:30 a.m. - 5 p.m. and Sunday: 11:30 a.m.  - 5 p.m.

I have tickets for a show. What time does the performance start?
First, check your ticket. If you do not have your ticket, check our website by looking through the performance listings. Or, you can call Guest Services at 605-367-6000.

Do you have a seating chart I can look at before purchasing tickets?
View the Mary W. Sommervold Hall and Belbas Theater seating charts here.

Can I purchase show tickets from other websites?
3e Encore Guest Services and our website along with the venue websites are the only authorized distributors of tickets. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, we cannot guarantee their authenticity or admission. If tickets are found to be fraudulent, patrons risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller. 

3e Encore Digital Tickets

What are digital tickets?

Digital tickets are electronic tickets or e-tickets accessed directly from your smartphone or electronic device for admission into an event or show.

What are the benefits of digital tickets?

• Quick and easy entry to your show using your mobile phone or smart device. 

• Improved security and reduced fraud. 

• Instant access to all your tickets through the 3e Encore App.

• The ability to manage, send or transfer your tickets at any time. 

• Reduced risk of lost or forgotten tickets.

• An effortless way to go green by printing less paper. 

Do I have to download an app?

Yes, you will need to download the 3e Encore App to access your tickets digitally. The app is only compatible with iOS and Android smartphones. It is not compatible with Windows smartphones. If you have purchased digital tickets and do not have a way to access them, please contact Guest Services at (605) 367-6000. 

I’ve already purchased tickets for the season, can I transfer them to the 3e Encore App?

Yes. To transfer your tickets to the 3e Encore App, please call Guest Services at (605) 367-6000 and they can assist you.